"Effective Leadership Within the Hospitality Sector" Exploring the Personality Traits that Leaders Possess
(2014) "Effective Leadership Within the Hospitality Sector" Exploring the Personality Traits that Leaders Possess, no. 66.
Purpose- The research aims is to explore the personality traits of a leader within the hospitality sector and how their followers value these qualities. Design/methodology- A mixed method approach was employed in which both quantitative and qualitative data was gathered concurrently. Semi-structured interview, stipulated preliminary issues and themes that were established within the literature. Questionnaires were used to provide background information and to evaluate the perceptions. Findings- The research findings indicate that there is a level of servant leadership demonstrated within the hotel accompanied with individuals who possess emotional and social intelligence. The findings also present the influence that the followers have on the leadership approach that is adopted during service. Research Limitation/implications- The study provides insight to the personality qualities that are associated with leaders within the hospitality sector. More research is required in order to develop a comprehensive understanding of the perceived values and relationship that exists between the leader and followers. Further efforts should be applied to support the findings within this study.