Exploring the barriers and facilitators surrounding eHealth integration in the workplace from a physiotherapists perspective: A qualitative study.
Abstract
Question: What are the barriers and facilitators which exist, from an allied health professionals
perspective, regarding eHealth integration in the workplace? Design: Qualitative study of four
focus groups using a phenomenological approach. Participants: Eighteen AHPs with a
minimum qualification of a Band 5. Results: Data from focus groups concurred and four main
themes emerged: quality of care, technological issues, knowledge and understanding, and
general attitudes. eHealth was seen as a beneficial addition to the workplace in improving
quality of care through enhanced time and communication efficiency, organisational services
and patient empowerment. Ongoing and structured eHealth training and support was seen as
essential for successful eHealth integration in order to maintain skills and confidence. eHealth
knowledge and exposure were identified as key elements; participants acknowledged that those
with a greater exposure and understanding of eHealth were more likely to willingly integrate this
into the workplace. Generational issues presented as a potential barrier to eHealth optimism
due to its potential to provoke feelings of intimidation. Lack of adequate resources and fear
caused by distrust in systems also presented as a possible barrier to eHealth integration. The
relationship between AHP confidence regarding eHealth and willingness to support eHealth
integration was a prominent factor throughout themes. Conclusion: Barriers and facilitators to
eHealth integration vary depending on the type of eHealth being implemented, however findings
from this study suggest that strong themes exist. Eliciting the opinions of AHPs prior to eHealth
integration could be beneficial for enhancing the likelihood of eHealth implementation success.