Williams, JaneO'Neill, Sarah2021-08-052021-08-052021-03-30Williams, J. & O'Neill, S. (2021) Report for ORR: A review of good practice in complaints handling procedures and guidance. Edinburgh: Queen Margaret University Consumer Dispute Resolution Centre, 30 March.https://www.orr.gov.uk/sites/default/files/2021-08/a-review-of-good-practice-in-complaints-handling-procedures-and-guidance.pdfhttps://www.orr.gov.uk/search-consultations/consultation-draft-complaints-code-practicehttps://eresearch.qmu.ac.uk/handle/20.500.12289/11393Jane Williams - ORCID: 0000-0002-8105-0557 https://orcid.org/0000-0002-8105-0557enTechnical Report