McBurnie, GavinGroves, MatthewStuhmcke, Anita2022-07-132022-07-132022-04-07McBurnie, G. (2022) 'Understanding the response from health organisations to health ombudsman investigations – a new conceptual model', in M. Groves and A. Stuhmcke (eds.) The Ombudsman in the Modern State. Oxford: Hart, pp. 63-88.978150994324197815099432589781509943265https://www.bloomsbury.com/uk/ombudsman-in-the-modern-state-9781509943258/https://eresearch.qmu.ac.uk/handle/20.500.12289/12449Item not available in this repository.63-88enBook chapter