Williams, JaneGill, ChrisHirst, CarolynGroves, MatthewStuhmcke, Anita2022-06-272022-06-272022-04-07Williams, J., Gill, C. and Hirst, C. (2022) 'Towards therapeutic complaints resolution', in M. Groves and A. Stuhmcke (eds.) The Ombudsman in the Modern State. Oxford: Hart, pp. 265-286.978150994324197815099432659781509943258https://www.bloomsbury.com/uk/ombudsman-in-the-modern-state-9781509943241/https://eresearch.qmu.ac.uk/handle/20.500.12289/12361Jane Williams - ORCID: 0000-0002-8105-0557 https://orcid.org/0000-0002-8105-0557265-286enBook chapter