Browsing by Person "Elliott, Ian"

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An Evaluation of the Mentally Healthy Workplaces training course.
(NHS Health Scotland, 2009) Nicol, Maggie; Elliott, Ian; Jones, D.; Hilliam, A.
Book Review: Well-Being: In Search of a Good Life?
(2009) Elliott, Ian
Choosing a Methodological Path: Reflections on the Constructivist Turn
(2012-06) Breckenridge, Jenna; Jones, Derek; Elliott, Ian; Nicol, Margaret
Researchers deciding to use grounded theory are faced with complex decisions regarding which method or version of grounded theory to use: Classic, straussian, feminist or constructivist grounded theory. Particularly for beginning PhD researchers, this can prove challenging given the complexities of the inherent philosophical debates and the ambiguous and conflicting use of grounded theory versions within popular literature. The aim of this article is to demystify the differences between classic and constructivist grounded theory, presenting a critique of constructivist grounded theory that is rooted in the learning experiences of the first author as she grappled with differing perspectives during her own PhD research.
...'man up' and get on with it-: young workers' experiences of customer abuse and violence.
(2011) Elliott, Ian; Goodall, Karen; McVittie, Chris; Sambaraju, Rahul; Trejnowska, Anna
Many of the UK Government's Welfare Reforms have been predicated on evidence, cited within the Dame Carol Black report, that work is good for health. Yet the original research base upon which this assertion lies makes the distinction that it is good work which leads to positive health outcomes. This research study investigates one particular aspect in which employment may have a negative impact on health outcomes - the incidence of workplace abuse and violence. The prevalence of abusive customers is widely recognised and researched. Yet it remains unclear to what extent young workers (16-24 years old) are particularly vulnerable. This study examined young workers' experiences of customer abuse and violence including: the frequency; nature and type; impacts; and employer responses to abusive or violent customer behaviour. The study used the internet to recruit participants and to collect data using a survey, a discussion forum and interviews. A total of 365 young people completed the survey, of whom 20 also took part in the discussion forum and nine also took part in interviews. Overall, 65% of participants experienced at least one incident of workplace abuse or violence in the past year. This is in contrast with 37% of the overall working population who experience such incidents. It was found that, for many young workers, abusive customers are seen as part of the job. There is a lack of empowerment in how staff can deal with abusive customers and a general lack of training or management support. The short-term effects of continued exposure to abuse are lack of confidence, anger and irritability; longer-term effects could not be discerned from this study. It is concluded that employers, and employees, perceive violence as normal behaviour and subsequently it often goes unreported. Recommendations are relevant to the Scottish Government, associated public agencies and employers. Yet without a significant change in public values and behaviours the problem of violence is likely to remain.
Marking the 100th anniversary of the UK Joint University Council and anticipating the next...
(Sage, 2018-03-08) Elliott, Ian
In the UK the year 2018 is filled with notable anniversaries. It is particularly notable for being the Centenary of the Representation of the People Act 1918 extended the franchise to certain women over the age of 30. It is also the centenary of The Parliament (Qualification of Women) Act 1918 which enabled women over the age of 21 to stand for election to Parliament. Also in 1918 the first ever meeting of the Joint University Council was held at the London School of Economics. Those present included John St. George Heath, Elizabeth Macadam, Edward Johns Urwick and Sidney Webb. In Richard Chapman's comprehensive history of the JUC (Chapman 2007) he highlights in particular the role of Heath as the first JUC Secretary, and Macadam as his successor, in establishing the Joint University Council. More recently Liddle (2017) has outlined the key drivers in the establishment of both the JUC and the Institute for Public Administration (later Royal Institute of Public Administration).
National Conversation: Benefit Administration
(Scottish Government, 2009) McQuaid, R.; Bergmann, A.; Lindsay, C.; Elliott, Ian
Public Service Vouchers in the UK and Finland
(Palgrave Macmillan, 2010-07-30) Elliott, Ian; Valkama, P.; Bailey, Stephen J.; Anttiroiko, A.; Bailey, Stephen J.; Valkama, P.
Vouchers as Innovative Funding of Public Services
(Palgrave, 2010-07-23) Valkama, P.; Bailey, Stephen J.; Elliott, Ian; Anttiroiko, veikko; Bailey, Stephen J.; Valkama, P.
'We Just Have to Learn to Deal with It': Young workers experiences of workplace violence
(American Institute of Science, 2015-04-20) McVittie, Chris; Goodall, Karen; Sambaraju, Rahul; Elliott, Ian; Trejnowska, Anna
We report on two studies that examined how young people (aged 16 to 24 years) working in public-facing jobs report experiences of workplace violence from dealing with the public. In Study 1, 65% (n=227) of respondents (N=349) reported experiencing violence in the preceding year, with verbal abuse being significantly higher for call centre workers and assaults higher among public sector workers. Psychological symptoms following violence were higher among participants aged 18 years or over than younger workers. Study 2 identified five themes relevant to participants (N=20) experiences, namely (1) violence is part of the job; (2) front line employees are targets; (3) power favours the customer; (4) any customer can be violent, and (5) need for personal experience. These findings demonstrate the need for employers to address all aspects of their practices in order to address risks in the workplace and to promote the psychological well-being of their employees.