Browsing by Person "Frew, Andrew J."

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A benchmarking framework for eTourism capability of destinations' industries
(2014-08) Reino, Sofia; Frew, Andrew J.; Mitsche, Nicole
Purpose - This paper aims to provide a framework for benchmarking the eTourism capability of a destination's tourism industry, understanding the eTourism capability of a destination's industry as the contribution that the information and communication technologies (ICT) uptake of that industry makes to its own performance. The impact of ICT in tourism has been suggested through extensive research. Previous work has urged the development of wide-angle studies to enable benchmarking of destinations and their industries. However, relevant research is limited. Macro-level studies in the area tend to focus on a single aspect of technology to evaluate adoption, are not sector-specific nor take into consideration the different levels of contribution that systems may bring to performance. Design/methodology/approach - A review of the literature on tourism, eTourism, benchmarking and technology adoption provided the baseline for developing this benchmarking tool. Findings - The literature supported the selection of key tourism industry sectors, i.e. accommodation establishments, visitor attractions and food and beverage; the most suitable methodology, i.e. intermediary performance measures; and the business characteristics that need being taken into consideration when assessing ICT adoption by tourism businesses, e.g. size, type of establishment and area of location. Research limitations/implications - The framework has not been tested yet. It is based on a review of the literature and needs to be validated through primary research. The framework was developed based on the context of Scotland. Further work should be done to adjust the framework to other destinations worldwide. Practical implications - The framework enables destinations to benchmark the eTourism capability of their industries. Originality/value - It provides a comprehensive framework for benchmarking tourism destinations' industries, which takes into consideration elements of technology adoption, the characteristics of the tourism industry and the particularities of the different ICT elements. Emerald Group Publishing Limited.
A critical analysis of tourism information technology research
(Springer, 2000) Frew, Andrew J.
Adventure tourism and ICT: a preliminary study
(2008) Crichton, Elaine; Frew, Andrew J.
Affiliate marketing in travel and tourism
(Springer Verlag, 2009) Daniele, R.; Frew, Andrew J.; Varini, K.; Magakian, A.
An evaluation methodology for hotel electronic channels of distribution
(2004) O'Connor, P.; Frew, Andrew J.
Electronic channels play an increasingly important role in hotel distribution, with most companies utilising a portfolio of channels to reach the customer in an effective manner. However channels cannot simply be added ad infinitum as they emerge; system complexity, technical factors and the management overhead associated with using multiple channels mean that choices must be made between alternative solutions. However, little is understood about how an electronic channel of distribution might be best evaluated. This study, combining both qualitative and quantitative approaches through a Delphi study, explored expert opinion on the key factors involved. Factors generated in the initial round of the study were subsequently refined, rated and ranked by the expert group to identify the key factors for consideration in both the channel adoption and continued use decision making process. In contrast to existing literature on channel evaluation, this revealed that operational and performance factors, rather than financial or strategic issues, should be of prime consideration in the adoption process.
Business models for travel emediaries: examining and applying theoretical frameworks
(2006) Daniele, R.; Frew, Andrew J.
This article describes a study that has explored the body of literature on eBusiness models and placed this in the context of the development of travel eMediaries (online intermediaries). The work provides an addition to knowledge in the area and lays part of the foundation for in-depth study of business models and business performance in online intermediation in this sector. The article identifies the most significant definitions and categories of eBusiness models and considers their application through selected eMediaries in the American, European, and Asia Pacific markets. Key areas for further research are suggested, including proposed work from the authors on analysis of determinants of competitive advantage for eMediaries and their networks.
Customers' Perceptions of Quality Assurance in Scottish Hostels.
(2002-10) Frew, Andrew J.; Robb, C.; Brennan, Carol
Destination and marketing system strategies in Scotland and Ireland: an approach to assessment
(Cognizant Communication Corporation, 1999) Frew, Andrew J.; O'Connor, P.
This article examines, compares, and contrasts the experience of Scotland and Ireland in their attempts to implement a DMS. Scotland's vision is shown evolving through three distinct waves over more than a decade with rather mixed results, whereas Ireland has, with some apparent success, produced both an initial and a reengineered version of their DMS approach, Gulliver, within a 5-year period. Comparisons are made between the two approaches in terms of technical structure/architecture, funding, and ownership/management and interorganizational issues. The philosophy adopted by the two regions is also explored, and reference is made to the wider European context and selected other DMS projects. Key issues deriving from work of researchers and commentators is examined alongside those emerging from current system implementation. The article concludes by presenting some core system attributes and problems related to implementation and considers some perceived success factors by means of a preliminary assessment framework.
Evaluating electronic channels of distribution in the hotel sector: a Delphi study.
(Cognizant Communication Corporation, 2000) Frew, Andrew J.; O'Connor, P.
This article is based on the findings of the initial rounds of a Delphi study that focused on identifying a potential range of methods to help hotels both select and evaluate electronic channels of distribution. A review of the background to both electronic distribution in the industry and hotel distribution in particular is provided, highlighting important issues for hoteliers. The work demonstrates the need for and potential utility of a channel evaluation methodology. Construction of the Delphi and the selection process for participants is described along with key findings and interim conclusions.
Evaluating hotel electronic channels of distribution: the corporate perspective
(2003) Frew, Andrew J.; O'Connor, P.
Hospitality information technology
(Butterworth Heinemann, 2000) Frew, Andrew J.
ICT - An Innovative Approach to Sustainable Tourism Development
(2010) Ali, Alisha; Frew, Andrew J.
This research develops the proposition that Information and Communication Technology (ICT) can offer an innovative approach to sustainable tourism developement. ICT applications can play a critical role in managing the impacts of tourism and destination managers, among others, will find this research useful in helping to translate the theory of sustainable tourism into a workable reality for their destinations. The paper discusses and presents a conceptual version of the modified Abernathy and Clark (1985) model in exploring and developing a new research domain of ICT and sustainable tourism developement. A wide-raning collection of ICT-based tools/applications is identified which can be used for the diverse aspects of the sustainable development of tourism
ICT Adoption and Development: Issues in Rural Accommodation
(2010) Reino, Sofia; Frew, Andrew J.; Albacete-Saez, Carlos
Purpose - The work described in this paper is of direct relevance to those with an interest in the phenomena surrounding ICT (Information and Communication Technologies) adoption by the rural accommodation sector. The paper provides the results from a preliminary study, which examined differences in the level of inter-firm technology adoption between rural and urban accommodation establishments within a major tourism destination, Scotland. Design/methodology/approach - A survey was conducted, and the results set out here suggested that these differences are only presented with two types of technology, i.e. systems requiring networking infrastructure, and sector-specific applications. Findings - The discussion suggests that the Neoclassical theory of growth and theory of development from below are contradictory but they complementarily explain different levels of adoption between rural and urban setting. Research Limitations/Implications - Not only theoretical, but also industry implications and suggestions for further research are presented. Originality/Value - Previous studies examining these phenomena within other industries suggested that rural businesses tend to have weaker technology adoption than those located in urban settings. However, they fail to provide any conclusive theoretical explanation for these differences. Keywords: ICT adoption, digital divide, rural businesses, growth and innovation, accommodation sector, tourism. Paper type - Research paper.
ICT and sustainable tourism development: an innovative perspective
(2014-05) Ali, Alisha; Frew, Andrew J.
Purpose – The aim of this research is to foreground information and communication technology (ICT) as an innovative approach for sustainable tourism (ST) development of destinations. ICT is the technology required for information processing which facilitates data processing, information sharing, communication, searching and selection. This paper concentrates on the Abernathy and Clark model and its usefulness in applying ICT as innovative in managing ST. Design/methodology/approach – An online survey was administered to destination managers and to eTourism experts. Destination managers were selected as they were identified as the person responsible for the overall management of a Destination Management Organisation. eTourism experts were identified as someone who possesses special expertise, knowledge and skills on ICT applications to tourism and offered expertise on which ranged from such areas as electronic distribution, recommender systems, user-generated content, online communities, mobile technology, technology acceptance, tourism networks and Web 2.0. This was followed by semi-structured interviews. Findings – These ICT tools were found to be innovative for information management and distribution for critical decision-making. Innovation was fostered through the use of ICT for ST by leading to a better understanding of the tourism product, monitoring, measuring and evaluating, forecasting trends, developing partnerships and engaging and supporting stakeholder relationships. ICT would provide novel ways of approaching marketing, energy monitoring, waste management, and communication for destinations. Originality/value – This research is important in demonstrating the value that technology can have to ST and further develops the work on tourism innovation theory.
ICT for Sustainable Tourism Development: an emergent framework
(University of Aegean, 2008) Ali, A.; Frew, Andrew J.; Sigala, M.
ICT for sustainable tourism: a challenging relationship?
(2014-12) Ali, Alisha; Frew, Andrew J.
Information and Communication Technologies for Sustainable Tourism
(Routledge, 2012-12-18) Ali, Alisha; Frew, Andrew J.
Sustainable development is a highly topical issue and is of critical importance to tourism as the environment is of utmost importance for the continued development and prosperity of the industry. There have been numerous texts written on sustainable tourism and the measures which can be used to mitigate and manage this, but none which acknowledges Information and Communication Technologies (ICT)as a mechanism of doing so, despite it being an emerging area of research. ICT in this context refers to innovative tools which form an integrated system of software and networked equipment that facilitates data processing information sharing communication and the ability to search and select from an existing range of products and services for an organisation's benefits. Despite the symbiotic relationship,that exists between ICT and sustainable tourism, there has been little research considering how the use of such technology can be used to make sustainable tourism development a more workable reality. This opportune research monograph is the first to provide a focus on the interrelationship of these two important topics, demonstrating their synergies and providing insight into a new and innovative approach to managing sustainable tourism development. It considers the use of technology to reduce the negative impacts of tourism from both the demand and supply-side perspectives. A critical review of a range of cutting-edge technologies used by tourists and businesses to assess their usefulness in managing sustainable tourism development from the macro to the micro level is also provided. It further integrates examples and practical applications to show how ICT can be an invaluable mechanism in the management of sustainable tourism development.
Information and Communications Technology Research in the Travel and Tourism Domain: Perspective and Direction
(2000) Frew, Andrew J.
This article explores the research corpus emerging through the application and interaction of information and communications technologies (ICT) with tourism. The purpose is to place such research within current perceptions of this overall ICT area, giving a framework through which to position a perspective and to offer both the prospect of a rational foundation and a catalyst for further applied research-a research agenda.
Information Technology and Tourism: A Research Agenda
(Cognizant Communication Corporation, 2000) Frew, Andrew J.
This article describes an attempt to bring together the tourism information technology research literature and provides an initial critical analysis. Literature sources were restricted to refereed/reviewed research work in this domain and from which significant themes, trends, and issues were derived. Within the identified contextual boundaries, definitions, and resource constraints, some preliminary analyses and interpretation are offered. The findings illustrate that in the 6 years of 1994-1999 inclusive there has been a sustained level of research activity with the principal sources being the UK, Germany, Austria, and the US. Significant efforts have been focused on tourism information systems, electronic distribution and commerce, and diverse Web-based developments. The implications of the mismatch between actual areas of research activity identified in the findings and those forecast by earlier studies are considered.
Introduction
(2007) Frew, Andrew J.
The article presents summaries of each of the four research papers presented in this issue of the periodical. The first paper examines ways to effectively manage waiting times in cafeteria lines. This paper would be of particular importance to food service managers. The second paper explores the role of information technology in enhancing productivity and improving service quality of hotel operations. The third paper investigates the technology crisis management in hotels in mainland China. The fourth paper examines the information technology gaps in the Australian tourism industry.