Browsing by Person "O'Connor, P."

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An evaluation methodology for hotel electronic channels of distribution
(2004) O'Connor, P.; Frew, Andrew J.
Electronic channels play an increasingly important role in hotel distribution, with most companies utilising a portfolio of channels to reach the customer in an effective manner. However channels cannot simply be added ad infinitum as they emerge; system complexity, technical factors and the management overhead associated with using multiple channels mean that choices must be made between alternative solutions. However, little is understood about how an electronic channel of distribution might be best evaluated. This study, combining both qualitative and quantitative approaches through a Delphi study, explored expert opinion on the key factors involved. Factors generated in the initial round of the study were subsequently refined, rated and ranked by the expert group to identify the key factors for consideration in both the channel adoption and continued use decision making process. In contrast to existing literature on channel evaluation, this revealed that operational and performance factors, rather than financial or strategic issues, should be of prime consideration in the adoption process.
Destination and marketing system strategies in Scotland and Ireland: an approach to assessment
(Cognizant Communication Corporation, 1999) Frew, Andrew J.; O'Connor, P.
This article examines, compares, and contrasts the experience of Scotland and Ireland in their attempts to implement a DMS. Scotland's vision is shown evolving through three distinct waves over more than a decade with rather mixed results, whereas Ireland has, with some apparent success, produced both an initial and a reengineered version of their DMS approach, Gulliver, within a 5-year period. Comparisons are made between the two approaches in terms of technical structure/architecture, funding, and ownership/management and interorganizational issues. The philosophy adopted by the two regions is also explored, and reference is made to the wider European context and selected other DMS projects. Key issues deriving from work of researchers and commentators is examined alongside those emerging from current system implementation. The article concludes by presenting some core system attributes and problems related to implementation and considers some perceived success factors by means of a preliminary assessment framework.
Evaluating electronic channels of distribution in the hotel sector: a Delphi study.
(Cognizant Communication Corporation, 2000) Frew, Andrew J.; O'Connor, P.
This article is based on the findings of the initial rounds of a Delphi study that focused on identifying a potential range of methods to help hotels both select and evaluate electronic channels of distribution. A review of the background to both electronic distribution in the industry and hotel distribution in particular is provided, highlighting important issues for hoteliers. The work demonstrates the need for and potential utility of a channel evaluation methodology. Construction of the Delphi and the selection process for participants is described along with key findings and interim conclusions.
Evaluating hotel electronic channels of distribution: the corporate perspective
(2003) Frew, Andrew J.; O'Connor, P.
The future of hotel electronic distribution: Expert and industry perspectives
(2002-06-01) O'Connor, P.; Frew, Andrew J.
The transformation of tourism distribution channels through information technology
(Continuum, 2001) Buhalis, D.; Frew, Andrew J.; O'Connor, P.; Buhalis, S.; Laws, E.
Using quality improvement science to reduce the risk of pressure ulcer occurrence - a case study in NHS Tayside
(Sage, 2014-11) Mackie, Susan; Baldie, Deborah; McKenna, E.; O'Connor, P.
Pressure ulcer prevention is core to nursing practice and as such is often overlooked as a safety risk. A multifaceted quality improvement initiative guided by both Felgen's Model and the Model for Improvement delivered implemented in a systematic way led to significant improvements in the prevalence and incidence of pressure ulcers. Prevalence of all ulcers was reduced from 21% to 7% and to 3.1% when grade 1 ulcers are removed from analysis. Incidence (i.e. ulcers acquired in hospital) was reduced from 6.6% to 2.4% and 1.4% when grade 1 ulcers are removed from the analysis. Furthermore, improvements have been sustained for more than 2 years. This paper presents a case study of framework for change developed across a healthcare region NHS Tayside in Scotland.