Business, Enterprise & Management
Permanent URI for this collectionhttps://eresearch.qmu.ac.uk/handle/20.500.12289/5
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Item Customers' Perceptions of Quality Assurance in Scottish Hostels.(2002-10) Frew, Andrew J.; Robb, C.; Brennan, CarolItem Introduction(2006) Frew, Andrew J.Item Information and Communications Technology Research in the Travel and Tourism Domain: Perspective and Direction(2000) Frew, Andrew J.This article explores the research corpus emerging through the application and interaction of information and communications technologies (ICT) with tourism. The purpose is to place such research within current perceptions of this overall ICT area, giving a framework through which to position a perspective and to offer both the prospect of a rational foundation and a catalyst for further applied research-a research agenda.Item Evaluating electronic channels of distribution in the hotel sector: a Delphi study.(Cognizant Communication Corporation, 2000) Frew, Andrew J.; O'Connor, P.This article is based on the findings of the initial rounds of a Delphi study that focused on identifying a potential range of methods to help hotels both select and evaluate electronic channels of distribution. A review of the background to both electronic distribution in the industry and hotel distribution in particular is provided, highlighting important issues for hoteliers. The work demonstrates the need for and potential utility of a channel evaluation methodology. Construction of the Delphi and the selection process for participants is described along with key findings and interim conclusions.Item A critical analysis of tourism information technology research(Springer, 2000) Frew, Andrew J.Item The future of hotel electronic distribution: Expert and industry perspectives(2002-06-01) O'Connor, P.; Frew, Andrew J.Item Evaluating hotel electronic channels of distribution: the corporate perspective(2003) Frew, Andrew J.; O'Connor, P.Item An evaluation methodology for hotel electronic channels of distribution(2004) O'Connor, P.; Frew, Andrew J.Electronic channels play an increasingly important role in hotel distribution, with most companies utilising a portfolio of channels to reach the customer in an effective manner. However channels cannot simply be added ad infinitum as they emerge; system complexity, technical factors and the management overhead associated with using multiple channels mean that choices must be made between alternative solutions. However, little is understood about how an electronic channel of distribution might be best evaluated. This study, combining both qualitative and quantitative approaches through a Delphi study, explored expert opinion on the key factors involved. Factors generated in the initial round of the study were subsequently refined, rated and ranked by the expert group to identify the key factors for consideration in both the channel adoption and continued use decision making process. In contrast to existing literature on channel evaluation, this revealed that operational and performance factors, rather than financial or strategic issues, should be of prime consideration in the adoption process.Item Business models for travel emediaries: examining and applying theoretical frameworks(2006) Daniele, R.; Frew, Andrew J.This article describes a study that has explored the body of literature on eBusiness models and placed this in the context of the development of travel eMediaries (online intermediaries). The work provides an addition to knowledge in the area and lays part of the foundation for in-depth study of business models and business performance in online intermediation in this sector. The article identifies the most significant definitions and categories of eBusiness models and considers their application through selected eMediaries in the American, European, and Asia Pacific markets. Key areas for further research are suggested, including proposed work from the authors on analysis of determinants of competitive advantage for eMediaries and their networks.Item Information Technology and Tourism: A Research Agenda(Cognizant Communication Corporation, 2000) Frew, Andrew J.This article describes an attempt to bring together the tourism information technology research literature and provides an initial critical analysis. Literature sources were restricted to refereed/reviewed research work in this domain and from which significant themes, trends, and issues were derived. Within the identified contextual boundaries, definitions, and resource constraints, some preliminary analyses and interpretation are offered. The findings illustrate that in the 6 years of 1994-1999 inclusive there has been a sustained level of research activity with the principal sources being the UK, Germany, Austria, and the US. Significant efforts have been focused on tourism information systems, electronic distribution and commerce, and diverse Web-based developments. The implications of the mismatch between actual areas of research activity identified in the findings and those forecast by earlier studies are considered.