Business, Enterprise & Management
Permanent URI for this collectionhttps://eresearch.qmu.ac.uk/handle/20.500.12289/5
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Item Customers' Perceptions of Quality Assurance in Scottish Hostels.(2002-10) Frew, Andrew J.; Robb, C.; Brennan, CarolItem ICT and sustainable tourism development: an innovative perspective(2014-05) Ali, Alisha; Frew, Andrew J.Purpose – The aim of this research is to foreground information and communication technology (ICT) as an innovative approach for sustainable tourism (ST) development of destinations. ICT is the technology required for information processing which facilitates data processing, information sharing, communication, searching and selection. This paper concentrates on the Abernathy and Clark model and its usefulness in applying ICT as innovative in managing ST. Design/methodology/approach – An online survey was administered to destination managers and to eTourism experts. Destination managers were selected as they were identified as the person responsible for the overall management of a Destination Management Organisation. eTourism experts were identified as someone who possesses special expertise, knowledge and skills on ICT applications to tourism and offered expertise on which ranged from such areas as electronic distribution, recommender systems, user-generated content, online communities, mobile technology, technology acceptance, tourism networks and Web 2.0. This was followed by semi-structured interviews. Findings – These ICT tools were found to be innovative for information management and distribution for critical decision-making. Innovation was fostered through the use of ICT for ST by leading to a better understanding of the tourism product, monitoring, measuring and evaluating, forecasting trends, developing partnerships and engaging and supporting stakeholder relationships. ICT would provide novel ways of approaching marketing, energy monitoring, waste management, and communication for destinations. Originality/value – This research is important in demonstrating the value that technology can have to ST and further develops the work on tourism innovation theory.Item Technology innovation and applications in sustainable destination development(Springer, 2014-12) Ali, Alisha; Frew, Andrew J.This paper introduces information and communication technologies as an innovative approach to managing sustainable tourism development from a destination management perspective. Specific attention is focused on the how destination managers utilise the various forms of technology in addressing both the positive and negative impacts of tourism. Building on Hjalager’s (Tour Manag 18:35–41, 1997) analytical typology for sustainable tourism innovation, this research aims to advance tourism innovation research and demonstrate new uses of technology and the wider applications for sustainable tourism. Using a thorough literature review and primary research with destination managers, a collection of technology based tools and their uses were examined for sustainable tourism development and how these tools can foster destination innovativenessItem A benchmarking framework for eTourism capability of destinations' industries(2014-08) Reino, Sofia; Frew, Andrew J.; Mitsche, NicolePurpose - This paper aims to provide a framework for benchmarking the eTourism capability of a destination's tourism industry, understanding the eTourism capability of a destination's industry as the contribution that the information and communication technologies (ICT) uptake of that industry makes to its own performance. The impact of ICT in tourism has been suggested through extensive research. Previous work has urged the development of wide-angle studies to enable benchmarking of destinations and their industries. However, relevant research is limited. Macro-level studies in the area tend to focus on a single aspect of technology to evaluate adoption, are not sector-specific nor take into consideration the different levels of contribution that systems may bring to performance. Design/methodology/approach - A review of the literature on tourism, eTourism, benchmarking and technology adoption provided the baseline for developing this benchmarking tool. Findings - The literature supported the selection of key tourism industry sectors, i.e. accommodation establishments, visitor attractions and food and beverage; the most suitable methodology, i.e. intermediary performance measures; and the business characteristics that need being taken into consideration when assessing ICT adoption by tourism businesses, e.g. size, type of establishment and area of location. Research limitations/implications - The framework has not been tested yet. It is based on a review of the literature and needs to be validated through primary research. The framework was developed based on the context of Scotland. Further work should be done to adjust the framework to other destinations worldwide. Practical implications - The framework enables destinations to benchmark the eTourism capability of their industries. Originality/value - It provides a comprehensive framework for benchmarking tourism destinations' industries, which takes into consideration elements of technology adoption, the characteristics of the tourism industry and the particularities of the different ICT elements. Emerald Group Publishing Limited.Item Introduction(2006) Frew, Andrew J.Item Information and Communications Technology Research in the Travel and Tourism Domain: Perspective and Direction(2000) Frew, Andrew J.This article explores the research corpus emerging through the application and interaction of information and communications technologies (ICT) with tourism. The purpose is to place such research within current perceptions of this overall ICT area, giving a framework through which to position a perspective and to offer both the prospect of a rational foundation and a catalyst for further applied research-a research agenda.Item Evaluating electronic channels of distribution in the hotel sector: a Delphi study.(Cognizant Communication Corporation, 2000) Frew, Andrew J.; O'Connor, P.This article is based on the findings of the initial rounds of a Delphi study that focused on identifying a potential range of methods to help hotels both select and evaluate electronic channels of distribution. A review of the background to both electronic distribution in the industry and hotel distribution in particular is provided, highlighting important issues for hoteliers. The work demonstrates the need for and potential utility of a channel evaluation methodology. Construction of the Delphi and the selection process for participants is described along with key findings and interim conclusions.Item A critical analysis of tourism information technology research(Springer, 2000) Frew, Andrew J.Item The future of hotel electronic distribution: Expert and industry perspectives(2002-06-01) O'Connor, P.; Frew, Andrew J.Item Evaluating hotel electronic channels of distribution: the corporate perspective(2003) Frew, Andrew J.; O'Connor, P.
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