Business, Enterprise & Management
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Item Checking Out: Hotels as Places for the End of Life(2014-02-10) Hay, BrianThis paper explores through an indirect approach why some people chose to die in a hotel rather than at home, in a hospice or a hospital. Through in-depth interviews with hotel managers and junior staff at four luxury city hotels, this issue was explored from the perspective of ordinary people, all of whom had some kind of long-term relationship with the hotel where they died. The hotel staff suggested that the reasons why some people choose to die in a hotel include loneliness, fear and to minimise emotional distress for their friends and relatives. The impact of managing such guests is investigated and shows that, although managers do care about the impact on the reputation of the hotel, they, along with their staff, are very much affected emotionally by these types of deaths. The suggestion emerged from the interviews that, with an ageing population, perhaps in the not-too-distant future the 'hospice hotel' could re-emerge as a tourism product.Item Breaking Up is Hard to Do! The Future of Tourism in Scotland Under Different Possible Political Options(European Tourism Futures Institute, 2013-12) Hay, Brian; European Regional Development Fund, Northern Netherlands Provinces Union,No matter how the people of Scotland vote in the independence referendum, the management of tourism in Scotland will change and the implications of this vote will be felt throughout Europe. As the demand for devolved political powers grow, there is likely to be a concurrent move to devolve the management and marketing of tourism from national tourism organisations, to more regional based tourism organisations. The emergence of such regional based tourism organisations is likely to result in them forming more powerful political groupings to lobby against European Union wide rules that may restrict them from developing stronger regional products. The free movement of people and goods within the Europe Union may become more difficult, as more regional policies are developed. The future of two key European policies, the Euro and a passport free common travel area, may also be questioned. The private sector may welcome the development of more regional tourism organisations, as they may be more responsive to their priorities.