Business, Enterprise & Management
Permanent URI for this collectionhttps://eresearch.qmu.ac.uk/handle/20.500.12289/5
Browse
5 results
Search Results
Item Uncovering the Hidden Intangible Factors of Hotel Employees’ Turnover Intention During COVID Phenomenon(SAGE, 2024-05-21) Chaichi, Kamelia; Zawawi, Dahlia; Aziz, Yuhanis Abdul; Leong, Mei KeiThe extant literature on hospitality and human resource management has not yet uncovered the hidden intangible chain of employee turnover intention, particularly in the hotel context. A theoretical framework was developed by applying the tenets of the theory of planned behaviour, social cognitive theory and the multi-dimensional commitment model. More specifically, this study investigated the impact of staff core personality (core confidence traits and core self-evaluation) on employees’ positive attitudes towards the organization, ultimately decreasing employee turnover intention. Further, the study scrutinized the moderating impact of organizational commitment dimensions in the extended model and the links that were missing in prior literature. It employed a self-administered survey and obtained 300 usable responses. The data were analysed through partial least squares structural equation modelling (PLS-SEM) software. The results revealed that all the core personality factors (CSE and core confidence traits, including resilience, hope and optimism) and self-efficacy significantly affect the staff’s positive attitude. Moreover, the study established the moderating impact of affective commitment and continuous commitment on the connection between attitude and employees’ intention to leave the organization. This article recommends several practices that hotel human resource managers can utilize to reduce employee turnover intention and upsurge the sustainability of the hotel industry.Item Predictors of Food Waste Behaviour: The Case of Young Malaysian Consumers(2024-01-28) Teo, Khee Min; Chaichi, Kamelia; Leong, Mei KeiThe increase in global food waste has raised considerable concern for the environment. Over 820 million people worldwide are undernourished, while nearly a quarter of the global edible food is wasted by people. Malaysian consumers waste an estimated 16,668 tonnes of edible food daily, which has exacerbated food waste issues. Although households are the major contributors in generating food waste, it has been indicated that young consumers tend to waste more food compared to the elderly as they tend to eat outside or order takeaway food rather than eat at home or cook themselves. Therefore, the present quantitative study aims to develop a conceptual model to predict the factors that influence food waste behaviour among young Malaysians. A total of 222 useful data were collected through the Online Survey. The findings showed that environmentally conscious purchase, impulsive food purchasing, personal attitude, financial attitude, and social influence could impact food waste intention and consequently, actual food waste behaviour among young Malaysians. The findings provide implications for the food and beverage sector and the government to mitigate the food waste behaviour among the younger generation.Item A Sequential Mixed Method Study of Employee Job Satisfaction in Upscale Restaurants, Malaysia(Informa UK Limited, 2023-09-06) Chaichi, Kamelia; Stephenson, Marcus L; Fouad Salem, Suha; Leong, Mei KeiThe study determines the main factors affecting job satisfaction in upscale restaurants and their degree of comparative influence. The research initially involves qualitative data analysis of 20 interviews with restaurant employees representing five upscale restaurants in Kuala Lumpur (KL), followed by structural equation modeling of data retrieved from 368 questionnaires from 16 KL restaurants. The impact variance of four main determinants of job satisfaction are revealed, where the “working environment” has the highest impact, followed by “payment and compensation,” “promotion”, and finally, “workplace fairness”. Crucially, “workplace relationships” have a moderating effect on the relationship between the “work environment” and job satisfaction, implicating industry-applied recommendations to strengthen job satisfaction levels.Item Tourism development in the Cook Islands: Deconstructing the impacts and identifying a sustainable framework(Routledge, 2022-12-30) Chaichi, Kamelia; Leong, Mei KeiPrior to the COVID-19 pandemic, the Cook Islands experienced significant tourism growth and was optimistic that this would continue. The country then had to cope with the phenomenon of ‘undertourism’, which has been damaging to the economy. The country needs to re-establish itself as a tourism destination, although the prevailing question concerns which direction should the Cook Islands take. The government has previously recognized the importance of sustainability, with several important initiatives in place, notably the marine park (Marae Moana), the establishment of the Mana Tiaki Eco Certification Programme, and the government’s Sustainable Tourism Development Policy Framework. However, as the chapter asserts, it is imperative that, if tourism is to become sustainable in the Cook Islands, the country’s pro-tourism stance would need to be re-addressed. The chapter highlights some of the major impacts of tourism development in the Cook Islands, particularly within the context of tourism growth in the pre-pandemic period. By critically reflecting on the various socio-cultural, human resource and environmental impacts of tourism development, it is clear that the country needs to move in a more sustainable direction.Item A novel approach to consumer loyalty: A case study of hospitality service organisations among Generation X and Y(Inderscience, 2024-02-05) Leong, Mei Kei; Chaichi, KameliaConsumer loyalty is considered one of the significant factors that affect market growth and consumer behaviour. Regardless of the numerous studies on customer loyalty, the authors found no empirical study that elaborates on the importance of customer loyalty across generations. The majority of previous studies have proposed customer engagement and customer involvement as one construct in predicting customer loyalty. Thus, the current research tries to fill this gap in the literature by proposing a new model of customer loyalty blends multidimensional consumer involvement as predictors, multidimensional consumer online engagement as a mediator, and finally the moderating role of different generations (X and Y) in the hospitality services context. Present research collected (N = 390) data from Malaysia hospitality service organisations and the data were analysed using structural equation modelling. The results approve all the direct relationships as well as the moderating effect of generation generations X and Y. Moreover, the results confirm the mediating role of consumer online engagement among consumer involvement dimensions and consumer loyalty. The current study highlights significant implications to facilitate and increase consumer loyalty in the hospitality services context, especially in the airline, and hotel industries.