Business, Enterprise & Management
Permanent URI for this collectionhttps://eresearch.qmu.ac.uk/handle/20.500.12289/5
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Item Customers' Perceptions of Quality Assurance in Scottish Hostels.(2002-10) Frew, Andrew J.; Robb, C.; Brennan, CarolItem Enhancing Cultural Tourism e-Services through Heritage Interpretation(Springer, 2008) Mitsche, Nicole; Reino, Sofia; Knox, Dan; Bauernfeind, UlrikeCultural heritage is a main contributor to tourism development. These two activities heavily rely on the communication process for attracting visitors and to provide them with a satisfactory experience, which can be enhanced through effective heritage interpretation. This paper argues that there are opportunities for the application of e-Services in the delivery of heritage interpretation through the Internet – optimising results for the fulfilment of both marketing and interpretation purposes. This paper investigates visitor satisfaction with museums and explores the use of e-Services for both cultural attraction operators and destination managers over a two-stages empricical research. On one side, this study identifiesthe contribution of heritage interpretation practices to the overall visitor satisfaction in museums. On the other side, it evaluates the current integration of e-Services in cultural attractions and destination websites. The results are integrated and developed into practical industry implications both for cultural attractions and destination website developmentItem Managers' perceptions of tacit knowledge in Edinburgh's Indian restaurants(2009) Abdullah, Faurouk; Ingram, Arthur; Welsh, RitaAbstract: Purpose – This paper aims to explore tacit knowledge and managers’ supervision styles in a sample of Edinburgh's Indian restaurants. Design/methodology/approach – The paper reports a qualitative fieldwork of managers’ perceptions of their role in directing tasks, supervising operations and staff recruitment. Findings – The research findings describe tacit knowledge contexts derived from restaurant owner-managers directing operations. Research limitations/implications – This is an exploratory study of views and perceptions of a small sample of ethnic managers. It asks questions of tacit knowledge within Scottish-based Indian restaurants, and attempts to place these within a cultural context of kinship networks. Practical implications – The research questions how academic researchers may make nebulous concepts such as tacit knowledge accessible to practical hospitality managers, policy-makers, students and teachers. Originality/value – The research findings describe the context to relationships in small ethnic hospitality businesses. Conceptual development emerges from deductions made from literature, fieldwork, shadowing, interviews, and by asking questionsItem Involving older people in the development of financial products and services.(Queen Margaret University, 2009-07) Brennan, Carol; Ritch, Elaine; Coull, YvonneContext - For older people, financial awareness is increasingly relevant in a complex market where the implications of making ill-informed decisions can be costly both financially and emotionally (National Statistics 2007). This pilot research study provided an opportunity to focus on the suitability of selected financial products for older people. Bank accounts and equity release products were selected for this study by an expert advisory panel. New marketing initiatives were being used to promote bank accounts including forms of insurance to the ‘50+’ market. Also older people are now expected to provide for their retirement and it is anticipated that equity release will be one product which may be used to fund and maintain consumer lifestylesItem Introduction(2006) Frew, Andrew J.Item Information and Communications Technology Research in the Travel and Tourism Domain: Perspective and Direction(2000) Frew, Andrew J.This article explores the research corpus emerging through the application and interaction of information and communications technologies (ICT) with tourism. The purpose is to place such research within current perceptions of this overall ICT area, giving a framework through which to position a perspective and to offer both the prospect of a rational foundation and a catalyst for further applied research-a research agenda.Item Evaluating electronic channels of distribution in the hotel sector: a Delphi study.(Cognizant Communication Corporation, 2000) Frew, Andrew J.; O'Connor, P.This article is based on the findings of the initial rounds of a Delphi study that focused on identifying a potential range of methods to help hotels both select and evaluate electronic channels of distribution. A review of the background to both electronic distribution in the industry and hotel distribution in particular is provided, highlighting important issues for hoteliers. The work demonstrates the need for and potential utility of a channel evaluation methodology. Construction of the Delphi and the selection process for participants is described along with key findings and interim conclusions.Item A critical analysis of tourism information technology research(Springer, 2000) Frew, Andrew J.Item The future of hotel electronic distribution: Expert and industry perspectives(2002-06-01) O'Connor, P.; Frew, Andrew J.Item Evaluating hotel electronic channels of distribution: the corporate perspective(2003) Frew, Andrew J.; O'Connor, P.