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Business, Enterprise & Management

Permanent URI for this collectionhttps://eresearch.qmu.ac.uk/handle/20.500.12289/5

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Subject: search.filters.subject.Covid-19

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    Robotic life of casino employees: exploring well-being dimensions in the gambling industry in Malaysia
    (Emerald, 2023-01-16) Chaichi, Kamelia; Trupp, Alexander; Ranjanthran, Mageswari; Thirumaran, K.
    Purpose Employee well-being in a casino work environment is crucial for the quality of work-life and employees' performance. This study examines the dimensions of well-being at a casino in Malaysia to gain deeper insights into employee challenges and motivational factors to arrive at practical mitigation efforts. Design/methodology/approach The study adopted a qualitative approach involving 14 semi-structured interviews with casino employees in Malaysia. Interviews lasted 30 min to 2 h at a time when Covid-19 was raging in 2021. Responses were analysed via a data-driven approach and coded using NVivo software to delineate the contents into analytical categories of well-being dimensions. Findings The findings suggest that employees at the casino face challenges in achieving work-life balance. Employee's well-being suffers from insufficient break time, irregular working hours affecting family time, managing customer temper tantrums and lack of emotional support systems and remunerations altered by the pandemic. Women employees were particularly vulnerable. Research limitations/implications The findings suggest a need to create better working conditions and address well-being with counselling support for stress management, a balanced approach by employers to the “customer is always right” mantra, creating promising career pathways and supervisors to have better oversight of workaholics. The research focused only on one casino and there was limited access to management departments for an organizational perspective. Originality/value This study adds to the body of knowledge on employee well-being in the context of a casino. It suggests hospitality and tourism organizations review their human resource practices that would ease the stresses at the workplace and create support systems to promote employee well-being. Crucially, in a pandemic crisis, well-being dimensions must be accommodating and integrative to employee sentiments, sensitivity and self-actualization.
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    Accessibility, diversity, and inclusion in the UK meetings industry
    (Taylor & Francis, 2020-09-04) Dashper, Katherine; Finkel, Rebecca
    Issues of accessibility, diversity, and inclusion are becoming increasingly important for MICE managers around the globe and need to be considered in terms of both event attendees and employees/meetings professionals. The UK MICE sector is facing an unprecedented period of disruption in relation to the recent COVID-19 pandemic and the uncertainty of Brexit, the impacts of which may have far-reaching consequences in terms of equality and diversity. Drawing on in-depth interviews with 13 stakeholders - meeting planners, venue managers, entrepreneurs and member organization leaders - this paper considers how issues of accessibility, diversity, and inclusion are playing out in the changing landscape of the UK meetings industry. Findings suggest that although the MICE sector is paying increasing attention to the importance of accessibility, there is evidence of persistent inequality and marginalization on the grounds of gender, age, ‘race’ and (dis)ability. We question if a focus on diversity remains a priority in economically, politically, and socially unsettled times, and what this may mean for an inclusive future for the UK meetings industry.