Business, Enterprise & Management
Permanent URI for this collectionhttps://eresearch.qmu.ac.uk/handle/20.500.12289/5
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Item A Sequential Mixed Method Study of Employee Job Satisfaction in Upscale Restaurants, Malaysia(Informa UK Limited, 2023-09-06) Chaichi, Kamelia; Stephenson, Marcus L; Fouad Salem, Suha; Leong, Mei KeiThe study determines the main factors affecting job satisfaction in upscale restaurants and their degree of comparative influence. The research initially involves qualitative data analysis of 20 interviews with restaurant employees representing five upscale restaurants in Kuala Lumpur (KL), followed by structural equation modeling of data retrieved from 368 questionnaires from 16 KL restaurants. The impact variance of four main determinants of job satisfaction are revealed, where the “working environment” has the highest impact, followed by “payment and compensation,” “promotion”, and finally, “workplace fairness”. Crucially, “workplace relationships” have a moderating effect on the relationship between the “work environment” and job satisfaction, implicating industry-applied recommendations to strengthen job satisfaction levels.Item Staff motivation in small food manufacturing enterprises (2): the perceptions of owners and managers(Emerald, 2000) Bent, Richard; Seaman, Claire; Ingram, Arthur; Forbes, ClaireEarlier work examined the factors that affected staff motivation and satisfaction in small food businesses, focusing on staff whose roles did not include overall responsibility for the firm. As part of this work, 38 small food processing and manufacturing companies in Scotland were recruited and data collected using interviews and questionnaires. In order to examine the topic in greater detail and to offer a more complete perspective, the owners and/or managers of the 38 firms were interviewed and the results presented here as a contrast. Results highlighted differences in perception between the owner/managers and those staff who took part in the earlier data collection.Item Staff motivation in small food manufacturing enterprises(MCB UP Ltd, 1999) Bent, Richard; Seaman, Claire; Ingram, ArthurExamines the factors which affect staff motivation and satisfaction in small food businesses. Explores previous theories of motivation. Thirty-eight small food processing and manufacturing companies in Scotland formed the sample. Interviews and open-ended semistructured questionnaires were employed in the research. Results emphasise the importance of the management style of the owner/manager particularly when it comes to factors such as ``lack of appreciation'', ``poor communication'' and ``training''.