Health service quality and users' perceptions in West Nile, Uganda
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Witter, S. & Osiga, G. (2004) Health service quality and users' perceptions in West Nile, Uganda, International journal of health planning and management, vol. 19, , pp. 195-207,
Save the Children (UK) has been working in health in the West Nile region of Uganda since 1980. Between 2000 and 2002, a number of operational research studies have been conducted which shed light on patient perceptions of the quality of services, of barriers to access and utilization patterns. These are brought together in this paper. They show that despite considerable progress in rebuilding infrastructure, training staff and investing in health systems in these districts, there is still a long way to go to provide services of an acceptable quality to users.