The Outcome of Complaints
Date
2013-07Author
Simmon, Richard
Brennan, Carol
Gill, Chris
Hirst, Carolyn
Metadata
Show full item recordCitation
Simmon, R., Brennan, C., Gill, C. & Hirst, C. (2013) The Outcome of Complaints, , , , ,
Abstract
The main focus of this project is the outcome and impact of complaint investigations on individual complainants in care services and on the services complained against. The aim is to ensure that people receive high quality care and to support and encourage the development of better ways of delivering care services. While there have been some studies of the process of investigating complaints, there has been little or no research of its impact on services. This project seeks to identify the difference a complaint investigation makes to outcomes for people using the service.