Enabling integrated knowledge acquisition and management in health care teams
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Pentland, D., Forsyth, K., Maciver, D., Walsh, M., Murray, R. & Irvine, L. (2014) Enabling integrated knowledge acquisition and management in health care teams. Knowledge Management Research & Practice, 12(4), pp. 362-374.
Basing treatment, policy and planning decisions on the best available research knowledge remains a central principle in modern health care around the world, yet many health professionals find acquiring and managing published research knowledge challenging. In this paper, we report on a Soft Systems Methodology-based collaborative action research initiative with a specialist mental health service from the United Kingdom's National Health Service. Our objective was to design and implement improvements to their knowledge acquisition and management activities in order to facilitate sustained and effective evidence-based practices. We report on both the factors found to impede effective research knowledge acquisition and management and the development of more integrated knowledge management processes designed to improve the situation.