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    'We Just Have to Learn to Deal with It': Young workers experiences of workplace violence

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    70320009.pdf (344.7Kb)
    Date
    2015-04-20
    Author
    McVittie, Chris
    Goodall, Karen
    Sambaraju, Rahul
    Elliott, Ian
    Trejnowska, Anna
    Metadata
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    Citation
    McVittie, C., Goodall, K., Sambaraju, R., Elliott, I. & Trejnowska, A. (2015) 'We Just Have to Learn to Deal with It': Young Workers' Experiences of Workplace Violence, Journal of Social Sciences and Humanities, 1 (2), pp. 39-47.
    Abstract
    We report on two studies that examined how young people (aged 16 to 24 years) working in public-facing jobs report experiences of workplace violence from dealing with the public. In Study 1, 65% (n=227) of respondents (N=349) reported experiencing violence in the preceding year, with verbal abuse being significantly higher for call centre workers and assaults higher among public sector workers. Psychological symptoms following violence were higher among participants aged 18 years or over than younger workers. Study 2 identified five themes relevant to participants (N=20) experiences, namely (1) violence is part of the job; (2) front line employees are targets; (3) power favours the customer; (4) any customer can be violent, and (5) need for personal experience. These findings demonstrate the need for employers to address all aspects of their practices in order to address risks in the workplace and to promote the psychological well-being of their employees.
    URI
    https://eresearch.qmu.ac.uk/handle/20.500.12289/3847
    URI
    http://files.aiscience.org/journal/article/html/70320009.html
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    • Psychology, Sociology and Education

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