An investigation into the host's relationship with the commercial home

Abstract

The research presented in this thesis is an investigation of the views of commercial home owners within Scotland. The thesis is designed to deepen understanding of the commercial home sector, and more specifically, the relationship the host has with the commercial home.

The host's relationship with their commercial home contributes to the provision of commercial hospitality within a home setting. The review of the literature points to a number of conceptual gaps in our understanding, notably that there has been no study directly focusing upon the host perspective of the commercial home and how this relationship with the home might potentially impinge upon the guest experience.

The specific aim of this study is to investigate the relationship between the host and their commercial home and its influences on product construction. As the hospitality product is more of a total sensory experience than has perhaps been acknowledged to date, it is appropriate to seek to understand the host perspective. Prior studies have very largely focused on readily accessible 'objective' issues, rather than below the surface issues accessing the inner self, the intangible dimensions of self, which may determine aspects of the hospitality product.

The field research involved the researcher taking photographs of the commercial home properties and then using the photographs as prompts to interview the hosts and explore intangible elements such as memories, emotions and senses. A conceptual framework was developed from the data, identifying the main components of the host home relationship, and was revised as each commercial home was analysed. The framework is divided into three sections; Home, Host, and Business. In relation to the Home section themes that emerged include, Meanings of Home, Décor, and Artefacts. In relation to the Host section, themes include Family and Lifestyle. With regards to the Business section, themes include Feelings, Space, Guests, Performance, Target Market, Tourist Board and Competitors.