An exploration into nurses' awareness of the effects of negative communication styles on the person-centred care provided to older people in a hospital and longterm care setting.

Abstract

The impact of different communication styles used towards older persons is a current issue both within and outside of healthcare settings. The use of negative communication styles can influence an older person's behaviour, causing them to become agitated or aggressive, or minimising the levels of personal dignity which they feel. With the proportion of older people in the population steadily increasing, the impact of negative communication styles with older people is a growing concern for those in the healthcare profession. The literature review will show that this issue has been highlighted in a range of studies. Effective and focused communication is accepted as making a vital contribution towards the best quality of person-centred care. It is therefore important for professional care staff to be aware of both the worth of effective communication and the risks arising from negative communication styles. The purpose of this research proposal is to explore nurses' awareness of the negative communication styles used towards the older person. This study aims to establish whether or not nurses are able to identify between the positive and negative aspects of communication, for example patronising and controlling language. The study will also allow exploration into more effective ways of communication with the older person, considering how person-centred care can be enhanced. Data will be collected during two focus groups with nurses, after the showing of simulated vignettes illustrating the use of negative communication. It is expected that by carrying out this research study, the findings will offer an additional source of qualitative information for nurses and other healthcare professionals to refer to and help inform their future practice.