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Report for ORR: A review of good practice in complaints handling procedures and guidance

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11393.pdf (1.35 MB)

Date

2021-03-30

Authors

Citation

Williams, J. & O'Neill, S. (2021) Report for ORR: A review of good practice in complaints handling procedures and guidance. Edinburgh: Queen Margaret University Consumer Dispute Resolution Centre, 30 March.

Abstract

URI

https://www.orr.gov.uk/sites/default/files/2021-08/a-review-of-good-practice-in-complaints-handling-procedures-and-guidance.pdf

Official URL

https://www.orr.gov.uk/search-consultations/consultation-draft-complaints-code-practice
https://eresearch.qmu.ac.uk/handle/20.500.12289/11393

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Business, Enterprise & Management