Report for ORR: A review of good practice in complaints handling procedures and guidance
| dc.contributor.author | Williams, Jane | en |
| dc.contributor.author | O'Neill, Sarah | en |
| dc.date.accessioned | 2021-08-05T08:25:18Z | |
| dc.date.available | 2021-08-05T08:25:18Z | |
| dc.date.issued | 2021-03-30 | |
| dc.description | Jane Williams - ORCID: 0000-0002-8105-0557 https://orcid.org/0000-0002-8105-0557 | en |
| dc.description.ispublished | pub | |
| dc.description.status | pub | |
| dc.description.uri | https://www.orr.gov.uk/sites/default/files/2021-08/a-review-of-good-practice-in-complaints-handling-procedures-and-guidance.pdf | en |
| dc.description.uri | https://www.orr.gov.uk/search-consultations/consultation-draft-complaints-code-practice | en |
| dc.identifier | https://eresearch.qmu.ac.uk/bitstream/handle/20.500.12289/11393/11393.pdf | |
| dc.identifier.citation | Williams, J. & O'Neill, S. (2021) Report for ORR: A review of good practice in complaints handling procedures and guidance. Edinburgh: Queen Margaret University Consumer Dispute Resolution Centre, 30 March. | en |
| dc.identifier.uri | https://www.orr.gov.uk/sites/default/files/2021-08/a-review-of-good-practice-in-complaints-handling-procedures-and-guidance.pdf | |
| dc.identifier.uri | https://www.orr.gov.uk/search-consultations/consultation-draft-complaints-code-practice | |
| dc.identifier.uri | https://eresearch.qmu.ac.uk/handle/20.500.12289/11393 | |
| dc.language.iso | en | en |
| dc.publisher | Queen Margaret University Consumer Dispute Resolution Centre | en |
| dc.publisher | Office of Rail and Road | |
| dc.title | Report for ORR: A review of good practice in complaints handling procedures and guidance | en |
| dc.type | Technical Report | en |
| dcterms.accessRights | public | |
| qmu.author | Williams, Jane | en |
| qmu.centre | Centre for Applied Social Sciences | en |
| refterms.accessException | NA | en |
| refterms.dateDeposit | 2021-08-05 | |
| refterms.dateFCD | 2021-08-05 | |
| refterms.depositException | NA | en |
| refterms.panel | Unspecified | en |
| refterms.technicalException | NA | en |
| refterms.version | VoR | en |
| rioxxterms.publicationdate | 2021-03-30 | |
| rioxxterms.type | Consultancy Report | en |
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