The future of ombudsman schemes: Drivers for change and strategic responses.

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Date

2013-07

Author

Gill, Chris

Williams, Jane

Brennan, Carol

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Citation

Gill, C., Williams, J. & Brennan, C. (2013) The future of ombudsman schemes: Drivers for change and strategic responses., , , no. 77, , Birmingham

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http://www.legalombudsman.org.uk/downloads/documents/publications/QMU-the-future-of-ombudsman-schemes-final-130722.pdf

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https://eresearch.qmu.ac.uk/handle/20.500.12289/3251

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Business, Enterprise & Management